Cancellation and Refund Policy
Cancelling your subscription
Cancel any time from the billing portal, linked on the account settings page. There is no notice period, no cancellation fee, and nobody to phone.
When you cancel, the subscription stops renewing. Access continues until the end of the month you have already paid for, and then the account reverts to a free, locked account. Nothing is deleted — progress, mastery and history are all kept in case you come back.
Your 14-day cooling-off right
Because Bluebell is bought online, UK consumer law gives you the right to cancel within 14 days of subscribing, without giving a reason.
Before paying, you asked for access to start straight away. So if you cancel within the 14 days, we refund what you paid minus a share for the days access was available before you told us. For example, cancelling on day 5 of a 30-day month costs 5/30 of the monthly price, and the rest comes back to you within 14 days of your telling us.
To cancel, email raunaq@bluebellai.org or use the billing link in your receipt. Any clear statement is enough. You may use this wording if you wish:
To Bluebell AI Ltd, raunaq@bluebellai.org: I hereby give notice that I cancel my contract for the supply of the following service: Bluebell [Lite / Pro] subscription.
Ordered on: [date] · Name: [your name] · Email used to pay: [email]
Date: [date]
Refunds after the first 14 days
We don’t automatically refund part-used months after the cooling-off period. But if something has gone wrong — you were charged twice, the service was unavailable, or you were billed after cancelling — contact us and we will put it right. We would rather fix it than argue about it.
How refunds are paid
Refunds go back to the original payment card via Stripe. Card issuers typically take five to ten working days to show the money on a statement.
Switching plans instead
If Bluebell is useful but the plan is wrong, you can move between Lite and Pro in the same billing portal rather than cancelling outright. Billing adjusts automatically for the part-month.
Getting in touch
raunaq@bluebellai.org — please include the email address the subscription was bought with, so we can find it quickly.